Account Supervisor

Miami

The Account Supervisor is accountable for stewarding and advancing our clients business, maintaining budgets and schedules for assigned clients’ portfolios.

 

Responsibilities:

Drive Client Relationship Management: The Account Supervisor position requires the ability to manage, and begin to lead, the agency’s day-to-day relationship with key client contacts.

• Earn and keep each clients’ respect and confidence as a trusted advisor bringing value to their business through a strong commitment to success, consistent performance and the ability to develop a wide range of ideas and solutions.

• Acquire in-depth knowledge of, and be conversant in, each clients’ business – their key issues, competitive situation and industry trends.

• Demonstrate confidence and authority as the day-to-day voice of the agency team.

Strong Staff and Project Leadership: The Account Supervisor position requires the ability to successfully focus the efforts of agency personnel so that projects are completed as proposed – on time, within budget and with a minimum of disruption to daily activity of client or agency.

• Outline expectations of, and communicate effectively with, agency team members.

• Effectively assign, delegate, coordinate and monitor the work of agency staff members assigned to client projects.

Demonstrate Analytic and Planning Abilities: As an Account Supervisor, you are required to employ a range of thinking and decision-making skills – “what if”, “critical” and “judicious” approaches to client issues and initiatives.

• Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions.

• Clearly establish objectives and priorities for client initiatives.

• Develop and articulate initial points-of-view relative to strategic, creative and media alternatives.

Presentation/ Selling Skills: As Account Supervisor, you are expected to effectively present the agency’s decisions, recommendations and creative product to a range of client audiences.

• Develop and demonstrate a clear, comfortable, persuasive presentation style for both formal and informal settings.

• Be well-rehearsed and prepared for the unexpected.

• Make certain presentation support materials are consistent and in line with the agency’s expectations of quality.

Written Communication Skills: The Account Supervisor must be able to write clearly and persuasively.

• Provide clear, thorough written direction to staff.

• Deliver concise, accurate and actionable accounts of meetings and discussions.

• Contribute or author project and/or annual client planning documents such as strategies and creative briefs.

Organizational Skills: The Account Supervisor is essentially the lead project manager on client projects and thus must demonstrate an ability to organize workload and workflow.

• Establish clear objectives and day-to-day priorities for yourself.

• Effectively plan and organize the work of you and your team – handling multiple projects efficiently, effectively and productively.

• Provide effective and efficient oversight of agency resources to insure projects are delivered as promised in terms of time, budgets and results.

 

Requirements:

• Bachelor’s degree in Advertising, Marketing, Communications, or equivalent, relevant experience.

• 5 + years experience as an Account Executive or related role in an advertising or marketing agency preferrred.

• Thorough understanding of the Client(s) industry and business.

• Strong bilingual (English and Spanish) communication, both verbally and written, with people at all levels of an organization. Portuguese a plus.

• Tasks require a strong attention to detail and ability to work under tight deadlines.

 

PERSONAL PROFILE

• You’re a People Person. Fun, likeable and trust-worthy.

• Ambitious and possess the ability to inspire colleagues with a positive approach to client service.

• Capable of hands on problem solving, with ability to generate ideas and solutions.

• Capable of working independently or as part of the team.

• Self starter

• Confident in demonstrating ideas to clients and colleagues alike.

• Strong communication skills. – Proven understanding of the online marketing industry.

• Excellent writing, analytical and project management skills.

• Strong client management skills and ability to keep promises.

 

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